Privacy Policy

 

Privacy Policy for Cheltenham Christmas Trees - October 2020

  1. Introduction

Here at Cheltenham Christmas Trees we are committed to safeguarding your personal information and this Privacy Policy dated October 2020 for Cheltenham Christmas Trees explains our policies and practices on how we process your data and also sets out your personal privacy rights. We understand that privacy information is an ongoing responsibility and occasionally we will update this Privacy Policy to adopt any new regulations that come into force.

  1. Processing of your data and personal information

Here at Cheltenham Christmas Trees we collect specific information about our clients, staff and suppliers that will include your name, email address and in some cases, your address and phone number. This is carefully monitored and is only accessible only to our trained employees. Please see below the uses for each specific piece of data:

Existing Customers

The data provided by Cheltenham Christmas Trees existing customers is used to provide information on our services and/or anything that is specifically requested by you, the user. We will also use the information for billing and account management as well as to communicate with you on how we can best assist your business throughout our relationship with you.

Potential Customers

The data provided by Cheltenham Christmas Trees potential customers will be for legitimate business interests only. This includes the interests of our company and how we can work to offer our services to benefit your business as well as ensuring that our marketing is relevant for your business. When managing your data we always take into consideration any potential impact that it may have on you and your rights under the current data protection laws. Please note that we will NOT use your data for activities that are overridden by the impact it could have on you.

  1. Website, Blog & Social Media Content

We, Cheltenham Christmas Trees will almost always offer content to read and look at through our website, blog platform and social media channels. Many of these will often link through to news feeds and/or other articles that have been produced by other businesses, agencies and publications. If you do choose to read the content from a third-party and leave our website, blog or any other channel for that matter, Cheltenham Christmas Trees will therefore not be liable for any personal information they may gather from you.

  1. Correspondence

If you correspond with us at Cheltenham Christmas Trees by email, postal service or any other form of communication including telephone conversation, we may retain the information contained within them to keep a record of a specific enquiry, notification, testimonial, complaint or any other relevant matter concerning our business relationship together.

You will always have the option to STOP receiving emails from Cheltenham Christmas Trees and we will have to remove your personal data and/or refrain from contacting you again. Of course if you are signing a contract with us at Cheltenham Christmas Trees then it is necessary to have your personal data to ensure that we can authenticate the contracts and supply you with the services selected.

  1. Data Storage and Retention

Information of your services and purchased goods are maintained safely within your customer account. The personal data that we collect from you is stored in one or more of the following locations:

  • A hard copy of your personal data / your contract with us will be stored at our office headquarters
  • A digital copy will be stored on Cloud based systems provided by a third-party supplier. (Please note that all of our third-party suppliers have protocols to safeguard customer data.)

Cheltenham Christmas Trees retains data for the duration of our business relationship followed by a reasonable period should a future opportunity arise. For more information on where your personal data is stored please contact us on 01242 231 690. 

  1. When and how we share information

We can assure you that any personal data that we have collected from you that is stored on our Cloud based systems are strictly not used, nor stored by them for their own marketing purposes. The only purpose they have with your data is cloud storage and retrieval.

We may occasionally provide details to a third party to mail information to you for billing purposes.

Otherwise we do NOT reveal any of the personal information you’ve shared with us at Cheltenham Christmas Trees to any third party supplier unless you have requested it specifically, the information is needed to comply with new regulations or laws such as a court order or to address disputes, claims, emergencies or to protect our rights.

  1. Data Rights

This Privacy Policy dated May 2018 is to help provide you with details on how we, Cheltenham Christmas Trees will collect and use your personal data. The European Union’s General Protection Regulation (GDPR) and other country privacy laws now provide clear and certain rights for individuals. With the new GDPR regulations that have come into force in May 2018 you will now:

  • Have the right to rectify the record of your personal data maintained by Cheltenham Christmas Trees
  • Have the right to be forgotten and requested that Cheltenham Christmas Trees removes your data from our system for marketing purposes
  • Have reasonable access to your personal data and how it is being used

If you are not happy with the way that we are using your data, please contact Cheltenham Christmas Trees immediately so we can work together to resolve the issue. If you are not satisfied with our response, more information can be found on the Information Commissioner’s Office (ICO) website.

  1. Security

We take the security of your data very seriously here at Cheltenham Christmas Trees and always ensure that those employees who need to know your information to provide you with the goods or services have access to do so effectively. We also train our employees about the importance of your confidentiality and how to sensibly maintain the privacy and security of your information within our business.

  1. Changes and Updates to the Privacy Notice

Here at Cheltenham Christmas Trees we may update this Privacy Policy from time to time. We reserve the right to do this at any time, without providing notice to our data other than posting the updates directly onto this document.