Our Terms and Conditions

Delivery Information

Various delivery days are available, dependent on your delivery zone. 

If you require delivery by a specific day, please get in contact with our friendly team. 

Returns and replacements

We hope that you love your tree as much as we love Christmas, but if you feel unhappy with your purchase, please make sure to contact our friendly team as soon as possible.

Please remember that each tree is a living being and comes as a unique shape and size, we are only able to give average approximate heights and sizes for each species of tree, so it is advisable to ensure you have the correct amount of intended space. 

Any returns and replacements are of the discretion of our tree experts. If we believe there to be a genuine issue with the item itself, we may ask for photo evidence to confirm. Minor damage to branches can occur during transit and is not a cause for a refund. As trees are perishable items, we are unable to take returns. 

Caring For Your Christmas Tree

  • When you first release your tree from the netting there will be some loose needles. Consider opening it outside, if possible, to avoid the mess indoors.
  • If you are going to be putting your tree up straight away after collecting it, ask us to cut half an inch off the bottom for you.  If you are going to be leaving it for a couple of days, you will need to cut half an inch off the bottom yourself before putting it up.
  • Stand it in water and keep it topped up. Ask us about the stands. Your tree can drink 2 to 3 pints a day!
  • Position your tree away from a heat source such as a radiator.  The cooler the room the better.
  • No additives are required to the water or the base of the trunk.  Plain old tap water is all the tree needs.
  • Give your tree 24 hours before decorating it as the branches will settle into position after being released from the netting.

Recycling Your Christmas Tree

Living trees are 100% recyclable and can be shredded into chippings which can then be used on your very own garden.

Local authorities often arrange drop-off points or special collections of living trees after the Christmas period. Check your local authority website for more information. 

Cancellations

Cancellations can only be accepted with two business days notice prior to your delivery date.